“I want to thank you and your team for helping me in my time of complete desperation. The sinkhole under my house was hard enough to process, but State Farm’s complete disregard for my family, and the extensive damage to my home was just devastating. When I reached out to you for help you came to my home within days, looked through the large pile of reports and letters from the Insurance Company, and made sure I understood the process we would have to go through.
You made sure the right experienced experts came to my home so they could see the damage for themselves, and document their findings in reports that we would later need in the law suit filed against State Farm. You and your team could not have been more thorough in helping my family receive what we were entitled to from them. You stuck in there through this long five year process, and did not get discouraged every time the Insurance Company tried to pull another trick out of their sleeve, you told me simply that was their job, but we had documented proof and would come out on top, and receive the monetary amount we were entitled to, which we did.
You and your team made me feel comfortable, and answered every question, and held my hand through this process flawlessly. Mary Ware was amazing through this process and made me feel so comfortable when I called, she asked about my children and my family, not because she had to, but because she truly wanted to know how they were doing.
I hope I never have to go through anything like that again, but if I do, Mr. Garrett, you and your team will be my first call, even before I call my Insurance Company.
Thank you again for putting your experience and professionalism to work for us.”